Our Policies

Thank you for shopping with The Beauty Lounge

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. 

PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.

1. How long is processing, shipping, and handling?

Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days. 

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.

International Shipping is 7-10 Business days depending on your location.

All Packages Delivery is with USPS. Business days are Monday-Friday

If a package shows delivered and you advise that you have not received the package please contact withing 24hrs of the delivery date and time. We are not responsible for packages that show delivered but will assist with resolving the issue. A refund will not be issued.

2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service 

3. Can I make changes to my order?

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.


ALL SALES ARE FINAL ON DIGITAL DOWNLOADS,WEBSITES (NEW & REVISIONS),HAIR & JOB SERVICES.

 

Once services are rendered clients have 24hrs from receipt of project sign-off to sign and request any needed changes. If signature is not received the project will be redemed complete and satisfied

Our Business Hours Are Monday-Friday 9AM-8PM EASTERNTIME

Saturday & Sundays-CLOSED